Refund Policy

1. Billing Provider

Dreammmer uses PayPal for checkout, payment processing, subscriptions, and payment disputes. Please contact Dreammmer support first for product or refund questions. PayPal may also assist according to its buyer support process.

2. Credit Usage

Credits are consumed when an image generation request succeeds. Credits used for completed generation are generally not refundable.

If generation fails after credits are deducted because of a technical or safety-delivery failure, Dreammmer generally restores the affected credits automatically. Contact support if the credit balance is not restored.

3. Eligible Refund Reasons

Refunds may be considered for duplicate charges, incorrect billing amounts, unauthorized transactions, extended inability to access paid features caused by Dreammmer, or non-delivery of purchased credits.

For subscription renewals, contact us as soon as possible after the renewal charge. Eligibility depends on usage, local law, payment processor rules, and the reason for the request.

4. Non-Refundable Cases

Refunds are generally not available for change of mind, credits already consumed, user mistakes in prompts or settings, dissatisfaction with a successfully generated image, or issues caused by third-party services outside Dreammmer's control.

Where permitted, we may consider relevant usage and violations of the Terms of Service or Acceptable Use Policy when reviewing a discretionary refund. This does not limit rights that cannot be waived under applicable law or any rights available through PayPal.

5. Subscription Cancellation

Canceling a subscription stops future renewal charges. It does not automatically refund past charges or credits already granted or used.

When PayPal confirms an approved refund or reversal, Dreammmer reclaims the corresponding unused credits proportionally. A subscription refund may end current paid access and cancel future installment credits.

You can manage cancellation and payment methods from your account billing controls or PayPal automatic payments.

6. How to Request a Refund

Email support@dreammmer.com with your account email, PayPal order or transaction reference when available, purchase date, the reason for the request, and any relevant screenshots.

To review a request or payment dispute, we may use purchase records, credit-ledger entries, purchase-email status, generation completion and download events, and cryptographically hashed request or session signals as described in our Privacy Policy.

We aim to respond within 3 business days. Approved refunds are usually returned to the original payment method through PayPal, subject to banking and payment network timing.